How does the webcam work?

We use PetCube webcams in our Luxury suites. In order to access your suite’s webcam you will need to download the app and register for an account. At check-in we will share the webcam access with you via your provided email address. At check-out your access to the camera will be removed. At this time we currently do not have webcams installed in the Standard suites.

When is payment due?

The full reservation balance is due at check in.

I have multiple cats to board, what are my options?

Each Luxury Suite will accommodate up to 3 cats and each Standard Suite will accommodate up to 2 cats. The Standard suites may be a bit tight if you have 2 large cats sharing the suite. If you have more than 3 cats to board or would like your cats to have more room, you can reserve multiple Luxury or Standard cat suites which have an adjoining door that can be opened.

Tell me about the one-on-one cuddle time, how does that work?

We believe your cat deserves personal attention and stimulation to be a happy healthy kitty while away from home. We try our best to tailor this personal attention time to your cat's needs and wants. This private time ideally will be in the form of cuddles or play time with a person. If this is just not something your cat is into we will also try other forms of stimulation such as free time to roam and explore the common areas of the boarding facility or even just talking or reading to the kitty and making them feel comfortable. A half hour of one-on-one attention time is included in the normal nightly reservation fee, additional time can be purchased if desired.